FAQ
Frequently Asked Questions (FAQ)
General Questions
What is a standby generator?
A standby generator is a backup electrical system that automatically provides power to your home or business during an outage. It runs on natural gas, propane, or diesel and connects directly to your electrical system, ensuring a continuous power supply.
Why should I invest in a generator?
Generators provide peace of mind during power outages, ensuring critical systems like heating, cooling, refrigeration, and medical devices remain operational. They also protect businesses from downtime and lost revenue.
What size generator do I need for my home/business?
The size of the generator depends on your power requirements. We offer consultations to assess your needs and recommend the best solution.
Installation Questions
Do you provide generator installation services?
Yes, we offer professional generator installation services, including site evaluation, system design, permitting, and connection to your electrical system.
How long does it take to install a generator?
Installation typically takes 1-3 days, depending on factors like the generator size, site preparation, and any additional work required.
Do I need a permit for generator installation?
Yes, permits are required to ensure compliance with local electrical and building codes. We handle all necessary permits as part of our service.
Can I install the generator myself?
While self-installation is possible, we recommend hiring a licensed electrician or contractor to ensure proper installation and compliance with safety regulations.
Maintenance Questions
How often should a generator be serviced?
Generators should be serviced at least once a year or after every 100-200 hours of operation. Regular maintenance includes oil changes, filter replacements, and system checks. Always follow the manufacturer’s recommendations.
o you offer maintenance plans?
Yes, we offer comprehensive maintenance plans to ensure your generator operates efficiently year-round. These plans include scheduled inspections, tune-ups, and priority service—all at great prices!
What happens if I don’t maintain my generator?
Neglecting maintenance can lead to poor performance, reduced lifespan, and possible system failure during critical times.
Cost and Financing Questions
How much does a standby generator cost?
The cost varies depending on the size, model, and installation requirements. A complete turnkey system typically ranges from $9,000 to $20,000, including installation. We guarantee the best price—terms and conditions apply.
Is financing available for generator installations?
Yes, we offer flexible financing options to make purchasing a generator more affordable. We offer several different financing plans to suit your needs.
Operational Questions
What should I do if my generator doesn’t start?
First, check the fuel supply, battery connections, and circuit breakers. If the issue persists, contact us for professional troubleshooting. Our customers can call us 24/7 for assistance.
How far should a generator be from my home?
Generators should be placed at least 5 feet away from doors, windows, and vents, or as the manufacturer specifies. Local codes may also require additional clearance.
Can my generator power my entire home/business?
Yes, depending on the generator size. Based on your needs, we can design systems to power your entire property or just critical circuits.
Emergency and DIY Services
Do you provide emergency generator services?
Yes, we offer 24/7 emergency generator services for repairs and troubleshooting to ensure you’re never left without power.
Do you offer DIY generator installation kits?
Yes, we provide complete DIY generator kits with detailed instructions. These packages are designed for customers or contractors who prefer to handle the installation themselves. Work with us, and we’ll make your installation seamless.
Educational Resources
Can I access your educational materials on generator maintenance?
Absolutely! We are creating eBooks, videos, and guides to help you maintain and understand your generator. These resources are coming soon—subscribe to stay updated!
Do you offer training for generator installations?
Yes, we are developing training materials that cover everything from installation to maintenance. Contact us to learn more or subscribe for updates.
Service Area Questions
What areas do you serve?
We provide generator services across Eastern Ontario, including Kingston and surrounding regions. Contact us to confirm service availability in your area.
Do you work with contractors?
Yes, we collaborate with contractors to provide generators and DIY installation kits. Contact us to explore partnership opportunities.
Get in touch
CONTACT US
If you have any inquiries or questions or would like to discuss your electrical needs, please feel free to call us at 613-929-9679 or fill out the following form.